Get Atlassian Training by experienced practitioners
Atlassian training is a structured learning program that helps teams and administrators effectively use tools like Jira, Confluence, and Jira Service Management. It covers core features, best-practice configurations, automation, reporting, and real-world use cases to improve adoption and productivity. Atlassian training, conducted by certified professionals, helps organizations streamline their workflows, boost productivity, and get the most out of their Atlassian tools.
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Our Atlassian Cloud Training
Jira User
Training
Learn how to create, manage, and track issues effectively. This training empowers users with day-to-day Jira Cloud functionality to improve productivity. Using agile boards, filters, dashboards, and notifications makes participants feel more sure of themselves. Great for team members who want to work together better and get things done faster.
Jira Admins
Training
Master administrative controls, permission schemes, workflows, and project settings in Jira Cloud to manage teams and tools efficiently. Admins will also gain proficiency in user provisioning, global configuration, and automation setup, all aimed at simplifying governance and scaling project management.
Confluence User
training
Get up to speed with the basics of Confluence: how to create, edit, and structure content. This training is designed to improve knowledge sharing across your organization. We'll explore page hierarchies, macros, templates, and collaborative editing features. The goal is to help teams consolidate and easily share their documentation.
Confluence Admins
Training
Master the art of managing spaces, permissions, templates, and global configurations to make collaboration within Confluence Cloud run smoothly. This training also covers administrative best practices and how to integrate Confluence with other Atlassian tools, fostering seamless teamwork.
Jira and Confluence Training to Maximize Team Efficiency
Confluence for product admins
This training is designed to empower product admins. They'll learn to set up, oversee, and optimize documentation processes. The focus will be on using templates, macros, and permissions effectively. We'll cover blueprint management, space customization, and how to encourage collaboration between product and engineering teams.
Confluence for users
Equip your teams to leverage Confluence for documentation, collaboration, and content organization, ensuring both simplicity and uniformity.
Users will discover tips for utilizing labels, tasks, version control, and collaborative tools to boost team productivity.
Jira Advanced Plans
training
Use Advanced Roadmaps to orchestrate, monitor, and oversee work that spans multiple teams, giving you immediate insight into schedules and interconnected tasks. This training will provide hands-on experience in building plans that involve several teams, exploring different scenarios, and ensuring work aligns with overarching strategic objectives.
Jira Product Discovery training
Train product teams to use Jira Product Discovery for capturing ideas, prioritizing features, and aligning product strategy with delivery. Sessions include idea scoring, customizable views, collaboration features, and connecting discovery to Jira delivery workflows.
Explore About Jira Service Training
JSM for users
Get a handle on submitting, tracking, and managing IT support requests through the Jira Service Management portal. This training will walk you through incident creation, service level agreements, comment management, and some basic troubleshooting techniques, all within the JSM user interface.
JSM for product administrators
Learn how to set up request types, SLAs, automation rules, and queues within JSM, all aimed at making support operations run more smoothly. We also cover the essentials of workflow creation, asset integration, and service catalog management.
JSM training on customer portal
Learn how to tailor and control the JSM customer portal, creating a support experience that's both intuitive and responsive. This training covers branding, request routing, form creation, and effective customer engagement strategies, all designed to boost satisfaction.
Our Outcome-DrivenAtlassian Training Approach
Our Atlassian training approach is structured to deliver practical, role-based learning that aligns with your business goals and drives long-term platform adoption.
We evaluate your current Atlassian usage, team responsibilities, workflow maturity, and skill gaps to define a focused and outcome-oriented learning roadmap.
Training modules are tailored to your projects, industry use cases, and user roles to ensure relevant, engaging, and immediately applicable learning experiences.
Learners work on real-life scenarios, configurations, and reports within a guided environment to build confidence and retain knowledge more effectively.
We reinforce learning through best-practice frameworks, structured documentation, and expert recommendations that support consistent and scalable tool usage.
Continuous guidance, adoption support, and optimization recommendations help teams successfully apply their learning in daily operations and evolving business needs.
What Our Customers Have to Say
"Empyra has been extremely helpful in getting Cohen & Company’s Atlassian environments up and running. They have been able to provide great guidance in the options available and also have been able to execute on implementation of those options in a timely and effective manner. They have helped us bring in other departments outside of IT to utilize the service desk options to manage requests and workflows with great reviews from those teams."
Chief Technology Officer
Cohen and Company
"The Empyra consultant has allowed us to take the use of Atlassian's Jira product to new levels across the organization, providing significant improvements in workflows in IT as well as many Finance and Operations teams. There have been some complex requests that Empyra have dealt with, and all have been completed professionally, collaboratively, and efficiently. Empyra have always been super responsive, and are keen to work with the various OTC teams to solve their individual business needs."
Roger Abrahams, Senior Vice President - IT
OTC Industrial Technologies
"As our exclusive Atlassian partner, we brought Empyra in to plan, execute and manage our Atlassian migration to the cloud. From pre to post migration activities and support, Empyra was there to support our project team every step of the way. The migration went as smoothly as possible, and there was no major impact to our business operations."
Sr. Manager, Portfolio Management
"I was very pleased with the consistent can-do attitude the Empyra team brought to each meeting, they quickly came up with solutions, suggestions, recommendations on our various challenges and pitfalls during the migration. My team and I really appreciated that the Empyra team made themselves available 24/7 to troubleshoot with us or answered any questions raised in a timely manner."
Sr. Manager, Portfolio Management
"I'd like to extend a heartfelt thank you to the Empyra team for their exceptional support during our migration of Confluence and Jira from server to cloud including 14 managed apps. Their expertise and dedication were instrumental in navigating this complex transition smoothly. We truly couldn't have achieved this milestone without their guidance and hard work. Their efforts were a crucial factor in the success of our migration project, and we are deeply appreciative of their partnership. Thank you, Empyra, for being such a reliable and effective ally in our journey to the cloud!"
Gavi Ornelas-Morales, Tools Support, Supervisor
University of California Office of the President
"monday.com and Empyra provided us with a scalable solution that allows my team to respond quickly to client requests. Additionally, the user-friendly UI with improved workflows helped our underwriting team manage the business in one platform alongside business development. Empyra has done a wonderful job and I envision a long-term relationship on a go-forward basis."
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Daniel Cottrel
Managing Partner, VasarcaRx
Book a Free Consultation with Our Atlassian Consulting Partner
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