Get Atlassian Training by experienced practitioners
Atlassian training is a structured learning program that helps teams and administrators effectively use tools like Jira, Confluence, and Jira Service Management. It covers core features, best-practice configurations, automation, reporting, and real-world use cases to improve adoption and productivity. Delivered by certified experts, Atlassian training enables organizations to standardize workflows, optimize performance, and maximize ROI from their Atlassian investment.
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Our Atlassian Cloud Training
Jira User
Training
Learn how to create, manage, and track issues effectively. This training empowers users with day-to-day Jira Cloud functionality to improve productivity. Participants gain confidence using agile boards, filters, dashboards, and notifications. Ideal for team members seeking faster delivery and better collaboration.
Jira Admins
Training
Master administrative controls, permission schemes, workflows, and project settings in Jira Cloud to manage teams and tools efficiently. Admins will also learn user provisioning, global configuration, and automation setup for streamlined governance and scaling project management.
Jira and Confluence Training to Maximize Team Efficiency
Confluence for product admins
Enable product admins to configure, manage, and support effective documentation workflows with templates, macros, and permissions. This training includes managing blueprints, customizing spaces, and enhancing cross-functional collaboration across product and engineering teams.
Confluence for users
Empower your teams to use Confluence for documentation, collaboration, and content organization with ease and consistency. Users will explore tips for using labels, tasks, version control, and collaborative tools to improve team productivity.
Jira Advanced Plans
training
Leverage Advanced Roadmaps to plan, track, and manage cross-team work with real-time visibility into timelines and dependencies. You’ll gain hands-on experience in creating multi-team plans, scenario planning, and aligning work with strategic goals.
Jira Product Discovery training
Train product teams to use Jira Product Discovery for capturing ideas, prioritizing features, and aligning product strategy with delivery. Sessions include idea scoring, customizable views, collaboration features, and connecting discovery to Jira delivery workflows.
Explore About Jira Service Training
JSM for users
Learn how to submit, track, and manage IT support requests using the Jira Service Management portal efficiently. You’ll understand incident creation, SLAs, comment handling, and basic troubleshooting within the JSM user interface.
JSM for product administrators
Gain the skills to configure request types, SLAs, automation rules, and queues in JSM to streamline support operations. We also guide you through setting up workflows, integrating assets, and managing service catalogs.
Our Outcome-DrivenAtlassian Training Approach
Our Atlassian training approach is structured to deliver practical, role-based learning that aligns with your business goals and drives long-term platform adoption.
We evaluate your current Atlassian usage, team responsibilities, workflow maturity, and skill gaps to define a focused and outcome-oriented learning roadmap.
Training modules are tailored to your projects, industry use cases, and user roles to ensure relevant, engaging, and immediately applicable learning experiences.
Learners work on real-life scenarios, configurations, and reports within a guided environment to build confidence and retain knowledge more effectively.
We reinforce learning through best-practice frameworks, structured documentation, and expert recommendations that support consistent and scalable tool usage.
Continuous guidance, adoption support, and optimization recommendations help teams successfully apply their learning in daily operations and evolving business needs.
What Our Customers Have to Say
"Empyra has been extremely helpful in getting Cohen & Company’s Atlassian environments up and running. They have been able to provide great guidance in the options available and also have been able to execute on implementation of those options in a timely and effective manner. They have helped us bring in other departments outside of IT to utilize the service desk options to manage requests and workflows with great reviews from those teams."
Chief Technology Officer
Cohen and Company
"The Empyra consultant has allowed us to take the use of Atlassian's Jira product to new levels across the organization, providing significant improvements in workflows in IT as well as many Finance and Operations teams. There have been some complex requests that Empyra have dealt with, and all have been completed professionally, collaboratively, and efficiently. Empyra have always been super responsive, and are keen to work with the various OTC teams to solve their individual business needs."
Roger Abrahams, Senior Vice President - IT
OTC Industrial Technologies
"As our exclusive Atlassian partner, we brought Empyra in to plan, execute and manage our Atlassian migration to the cloud. From pre to post migration activities and support, Empyra was there to support our project team every step of the way. The migration went as smoothly as possible, and there was no major impact to our business operations."
Sr. Manager, Portfolio Management
"I was very pleased with the consistent can-do attitude the Empyra team brought to each meeting, they quickly came up with solutions, suggestions, recommendations on our various challenges and pitfalls during the migration. My team and I really appreciated that the Empyra team made themselves available 24/7 to troubleshoot with us or answered any questions raised in a timely manner."
Sr. Manager, Portfolio Management
"I'd like to extend a heartfelt thank you to the Empyra team for their exceptional support during our migration of Confluence and Jira from server to cloud including 14 managed apps. Their expertise and dedication were instrumental in navigating this complex transition smoothly. We truly couldn't have achieved this milestone without their guidance and hard work. Their efforts were a crucial factor in the success of our migration project, and we are deeply appreciative of their partnership. Thank you, Empyra, for being such a reliable and effective ally in our journey to the cloud!"
Gavi Ornelas-Morales, Tools Support, Supervisor
University of California Office of the President
"monday.com and Empyra provided us with a scalable solution that allows my team to respond quickly to client requests. Additionally, the user-friendly UI with improved workflows helped our underwriting team manage the business in one platform alongside business development. Empyra has done a wonderful job and I envision a long-term relationship on a go-forward basis."
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Daniel Cottrel
Managing Partner, VasarcaRx
Book a Free Consultation with Our Atlassian Consulting Partner
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